AMVN provides language services with the desire to help customers deliver accurate, effective, target market-oriented messages. We earn our customers’ satisfaction with professional services by a pool of professional linguists, high quality products and we strive to present ourselves as a business with integrity. To achieve all of those goals, we gradually improve our quality management system, recruit talented resources and deliver tailored trainings to equip our resources with desirable professional skills.
Depending on the volume and service selected, the customer will have 60 to 120 hours to review the language products before approval. After such time limit, the translations will be deemed to be automatically approved if no comments are received from the customer. If the customer finds any quality issues in the products or services, the customer is entitled to request AM to make any necessary revisions. If it is proven that the issues cannot be resolved or are not resolved satisfactorily in a reasonable manner, the customer may reject the translation products and request a partial or full refund of the paid service fees or ask AM to re-assign a more experienced team. No additional costs will be charged by AM in this case.
As a language and business support company, AM Vietnam prioritizes the use of resources trained and tested by us. We also implement our own strict regimes on information confidentiality as well as specific requirements from customers; therefore, their assets are all the time kept with the highest level of confidentiality.
We have the right to refuse or stop providing services if we become aware that the content provided by the customer is prohibited under local regulations. We will then trigger a special process for return or destruction of the prohibited contents depending on the severity. We may also be required by authorities to submit information for investigation purposes. In this case, AM Vietnam is not obligated to reimburse or refund the related paid costs. Customers will still have to pay for the work that have been done by us even though the product is not delivered.
Early warnings may be issued in a number of situations including but not limited to the following: changes in the initial requirements; proposal for approval of terminologies/glossary and explanation of ambiguous contents. Early warnings will help our translation products meet the expected quality and ensure the project will go ahead as planned. In the case that there is a request to stop the project due to the customer’s subject reasons, the customer will pay reasonable costs for the work that have been performed.
